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YC W23 · Active

Pylon

The Agentic Support Platform purpose-built for B2B.

Class
Winter 2023
Status
Active
Industry
B2B
Location
San Francisco, CA, USA
Team size
120

Website

https://usepylon.com/?utm_source=bookface&utm_medium=referral&utm_campaign=pylon-profile

About

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. Hundreds of fast-growing YC companies of all sizes like Retool, Hightouch, and Deel use Pylon to manage their customers. Learn more at usepylon.com